Return & Refund Policy

Return & Refund Policy

Last Updated: 31/july/2025

At Dubai Replica Market, we strive for 100% customer satisfaction. If you receive a defective or incorrect item, we offer a straightforward return process.

1. Eligibility for Returns/Refunds

✅ Accepted Cases:

• Defective items (e.g., broken clasp, stitching issues)

• Wrong item shipped (not what you ordered)

• Significant quality discrepancy (not as described)

❌ Non-Eligible Cases:

• Buyer’s remorse (changed your mind)

• Minor imperfections (replicas are not 100% identical to originals)

• Custom-made items (e.g., engraved watches)

2. Return Process

Step 1: Contact us within same days of delivery via:
📞 WhatsApp: chat live
📧 Email: support@dubaireplicamarket.com

Step 2: Provide:

• Order number

• Photos/video of the issue

• Reason for return

Step 3: If approved, we’ll send:

• A return shipping address (for defective items)

• A replacement tracking number (for exchanges)

3. Refund Options

🔁 Exchange: Preferred option – we’ll ship a corrected item ASAP.
💵 Refund: If exchange isn’t possible, refunds are issued via original payment method (processed in 3-5 business days).

4. Shipping Costs

• Defective/wrong item: We cover return shipping.

• Non-defective returns: Customer pays return shipping.

5. Quality Guarantee

All replicas undergo inspection before shipping. If we made a mistake, we’ll fix it!